Privacy Policy

1. Introduction

Frostify is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or make a purchase.

2. Information We Collect

We collect information you provide directly to us, including:

• Name and contact information (email address, phone number)
• Billing and shipping address
• Payment information (processed securely via Stripe)
• Order history and preferences
• Communications you send to us

3. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders
• Send order confirmations and shipping updates
• Respond to your enquiries and provide customer support
• Send promotional emails (with your consent)
• Improve our website and services
• Comply with legal obligations

4. Data Security

We implement appropriate security measures to protect your personal information. Payment processing is handled securely by Stripe, and we do not store your full card details on our servers.

5. Cookies

We use cookies to enhance your browsing experience, remember your preferences, and analyse website traffic. You can control cookie settings through your browser.

6. Third-Party Services

We may share your information with trusted third parties who assist us in operating our website, conducting our business, or servicing you, including:

• Stripe (payment processing)
• Royal Mail (shipping and delivery)
• Email service providers

7. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Data portability
• Withdraw consent at any time

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: support@frostify.co.uk
Address: 42 Sweet Lane, London, SW1A 1AA