Refund Policy
Last updated: January 2026
Our Commitment
At Frostify, we want you to be completely satisfied with your purchase. If something isn't right, we're here to help make it right.
When We Offer Refunds
Damaged Products
If your order arrives damaged, we'll replace it or issue a full refund.
Incorrect Items
Received the wrong product? We'll send the correct one at no extra cost.
Missing Items
If items are missing from your order, we'll send them or refund you.
Quality Issues
Product not up to standard? Contact us and we'll make it right.
When We Cannot Offer Refunds
Change of Mind
Due to food safety regulations, we cannot accept returns for change of mind.
Opened Products
For hygiene reasons, we cannot accept returns of opened food products.
Late Claims
Claims must be made within 48 hours of receiving your order.
How to Request a Refund
- 1Contact us within 48 hours of receiving your order
- 2Include your order number and describe the issue
- 3Attach photos of any damaged or incorrect items
- 4We'll respond within 1-2 business days with a resolution
Refund Processing
Once approved, refunds will be processed to your original payment method within 5-10 business days. You'll receive an email confirmation when the refund has been issued.
Important Note
Shipping costs are non-refundable unless the return is due to our error.