Terms of Service

1. Agreement to Terms

By accessing and using the Frostify website (www.frostify.co.uk), you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you may not access our website or use our services.

2. Products and Pricing

All prices are displayed in British Pounds (GBP) and include VAT where applicable. We reserve the right to modify prices at any time without prior notice. Product descriptions and images are for illustrative purposes; actual products may vary slightly.

3. Orders and Payment

By placing an order, you are making an offer to purchase products. We reserve the right to refuse or cancel any order for any reason, including:

• Product unavailability
• Errors in pricing or product information
• Suspected fraudulent transactions
• Orders that exceed reasonable quantities

4. Shipping and Delivery

We aim to dispatch orders within 1-2 business days. Delivery times are estimates and not guaranteed. We are not responsible for delays caused by Royal Mail or circumstances beyond our control.

5. Returns and Refunds

Due to the nature of food products, we cannot accept returns unless the product is damaged or defective upon arrival. Please refer to our Refund Policy for detailed information on returns and refunds.

6. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Frostify and is protected by UK and international copyright laws. You may not reproduce, distribute, or use any content without our prior written consent.

7. User Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. You must notify us immediately of any unauthorised use of your account.

8. Limitation of Liability

To the fullest extent permitted by law, Frostify shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products.

9. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website constitutes acceptance of any changes.

11. Contact

For questions about these Terms of Service, please contact us at:

Email: support@frostify.co.uk
Address: 42 Sweet Lane, London, SW1A 1AA